IPASS Frequently Asked Questions (FAQs)

What do I do if my password becomes disabled, or I forget my user ID?

Please contact your Issuing and Paying Agent account representative or send an email to IPA.US@bofa.com (US) or IPA.Europe@bofa.com (EMEA).

What are the password requirements?

Your password must be at least 8 characters long, contain both alpha and numeric characters as well as including a minimum of one upper case alpha character (for example: Password99).

How secure is the system?

Bank of America IPASS is a secure site that utilizes digital certificates from Entrust Certification Authority. For more information on the bank’s Privacy and Security, please see the following page: https://www.bankofamerica.com/privacy/.

Can I export my trade data to an outside system?

Yes, the data may be exported as a flat data file or as an Excel spreadsheet file. These files can be customized to meet your needs.

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